I have a Microsoft keyboard with the F-lock key and I want the F-lock to stay on...

Fellow MVP, Jason Tsang has a keyboard mapping hack that will allow the F-lock to stay active.  Please note it only works for keyboards using the PS/2 port only.  Check out the article here...
 
Q: I have a SoundBlaster Live series card, but I'm having problems getting my Microsoft joysticks to work on the gameport, any tricks?

A: If you are running Windows ME and trying to hook up a joystick to the gameport on SB Live! check out Creative Lab's website...

Apparently, there is some updated drivers that help correct some issues with the Live! card.

Some side notes: Windows ME will NOT let you install the drivers on the first go-around. You will need to restart windows and reinstall the drivers manually under control panel.  You should get a message stating that "the drivers for this device were not installed" due to security breach. Apparently, these drivers are NOT recognized by Microsoft for compatibility. You'll need to grant permission in the advanced panel under driver installation.  It'll ask you what to do -- just install it anyway.
 

Q: Does the Microsoft Phone System run on Windows NT, 2000, or XP?  What about Windows ME?


A: Currently, Microsoft has no plans of updating the software (Microsoft Call Manager) to work with Windows NT, 2000 or XP.  Windows XP is built on the Windows NT core and will not support the Microsoft Call Manager software.   You are welcome to email mswish@microsoft.com requesting that Microsoft update this software to support Windows NT, 2000 and XP.

As for Windows ME, it works fine!  I installed it as a result of some email I got from some folks requesting me to do it.  I even got it set up with Distinctive Ring support (aka RingMate), which also works fine.  Any questions feel free to email me.
 

Q: I am experiencing phantom double-click problems with Microsoft Intellimouse Explorer, what can I do?


A: If you are experiencing what appears to be phantom double-click when you single click an icon, message, etc?  Apparently, there was a problem with the mouse buttons during manufacturing.  This of course is purely speculation, but there is a fix!  Simply contact Microsoft Hardware Technical support at (425) 635-7040 (in the US and Canada) and they can make a further determination for replacement.

If your looking for support outside the US and Canada, you can find your local Microsoft office by visiting http://www.microsoft.com.
 

Q: I am having trouble with USB devices in Windows 98 Second Edition?


A: Microsoft has confirmed this to be a problem in Windows 98 Second Edition with VIA chipsets and AMD processors.  Check out the article below for more information...

http://support.microsoft.com/support/kb/articles/Q240/0/75.asp
 

Q: My Microsoft IntelliMouse Explorer taillight is on all the time, even after your computer is shut down or after entering standby?


A:
A couple of answers here...  First, no there is no way to physically disable the taillight outside of opening up the mouse and removing the light, which of course would void your warranty.  Second, If you having trouble with the tail light being on, even after shut down or standby (or hibernate mode in Windows 2000 or ME), this issue is usually related to a legacy BIOS that still supplies power to the USB or PS/2 bus.  You may want to contact your computer manufacturer to see if there is an updated BIOS for your system.  This is also a known issue to Microsoft, check the article out here...

http://support.microsoft.com/support/kb/articles/Q239/6/93.ASP
 

Q: How do I enable DAE (Digital Audio Extraction) or Digital Audio in Windows 2000?


A: The software that came with your DSS-80 speaker system will not install on Windows 2000.  Currently, there is no known plans of updating the software to be Windows 2000 compliant.  If you wish to see this software updated, please submit a request to the Microsoft wish alias at mswish@microsoft.com.   The speakers will work normally however via analog or USB, you just won't have the equalizer functionality in Windows 2000.

A side effect of not being able to install the software is that you will be unable to automatically enable the DAE functionality of you CD/DVD-ROM player.

To work around this problem, simply follow this list of steps and you should be all set...

First, make sure that your CD-ROM drive supports DAE and is also listed in the Windows 2000 Hardware Compatibility list.

1). Start > Settings > Control Panel > Sound and Multimedia
2). Select Hardware Tab (there are three tabs, Sounds, Audio and Hardware)
3). Under Devices, highlight your CD/DVD-ROM drive.
4). Select Properties
5). Three more tabs show up. Select Properties
6). Under "Digital CD-Playback" and select (check) "Enable digital CD audio for this CD-ROM device"

I would like to thank Brian Kvalheim for assisting me in finding this information.
 

Q: I cannot seem to get my Numlock to come on with USB keyboards?


A: Some BIOS' don't turn on the Numlock light with USB keyboard (Microsoft Natural Keyboards included).  To work around this problem, try adding the following line to your CONFIG.SYS file found on your C: drive...

NUMLOCK=ON (or OFF)
 

Q: I am having problems getting USB Microsoft devices detected by Windows?


A: Try these following steps, usually works most of the time! ;)

1).  Remove the associated software with the USB device (DON'T restart after removing the device just yet).  Check Add/Remove programs for any left over software from another manufacturer of a similar device installation (Logitech for example).  Remove their software as well.  Before doing all this, please make sure you have the original software discs!

2).  Open Device Manager and locate the USB section.  Remove ALL USB entries that are listed.  If you only have 1 physical USB device (like a DSS-80 or mouse), then there should only be 1 device listed.  (Maybe 2 if you have a USB mouse, 1 being HID Compliant Mouse)

   2a). If you're have problems with USB mice, then go to the Mouse section in Device Manger and remove all the mice listed in there as well.

3).  Restart the computer and go into Safe Mode.  Once in Safe Mode, check the Device Manager for USB entries (and if you followed step 2a, mouse entries), if there are any, remove them as well.

4).  Restart the computer again, during startup, Windows should re-detect your USB device and install the drivers from the Windows CAB file (make sure you have your Windows disc handy just in case).

5).  After this, install the software for the device including any updated drivers for the device.  If Windows doesn't have the device, it will detect an Unknown Device and install it.  When you install the newer drivers that came with the device, it should change the Unknown Device to the appropriate device.
 

Q: I have a mouse with dirty mouse rollers, shaky mouse pointer movement, or rollers that seem to get "fat"?


A: This is a common problem with mice, and even trackball mice.  Its actually a result of a dirty or cheap mouse pads.  Even dirty surfaces for that matter.  In the case of trackball mice, its a problem with oil build-up from your fingers.  IT IS FIXABLE and does not require you to buy a new mouse.

What you need to do is the following....

1). Shut down your computer.
2). Remove the clip that holds the mouse ball in place underneath the mouse, and then remove the ball.
3). On the rollers, you will notice that there is what appears to be a bigger roller?  The rollers don't eat, so they can't grow! :)  If you take your fingernail, or perhaps a small butter knife, you can gently scrape the "build up" off the hard plastic rollers.  Try to avoid hard scraping, because this can leave scratches on the rollers that can help the "build-up" occur again.

4). Repeat step 3 until all the rollers are clean.
5). Take some rubbing alcohol and some Q-Tips and clean/coat the rollers to make sure there is NO more "build-up" on the rollers.  This will also slow the "build-up" from happening again.
6). Replace the ball and retaining clip.
7). Boot you're system and notice a SMOOTHER mouse! :)

Doing this won't void your warranty, as long as you don't damage the rollers.  So be careful, they are a bit fragile.
 

Q: Sidewinder knocking out your LAN access?  How about loosing your Cable Modem or ADSL access?

A: A new issue has arisen with the Sidewinder 3.02 software an some NIC cards.  If after you install the Sidewinder software you discover your NIC card no longer works (or you can't access the internet).  Change the base I/O address of the NIC card to around 210.  I had this problem personally, and this fixed it for me and several other users in the Microsoft Hardware newsgroup.

Note : This issue appears to have been fixed in v4.0 of the Sidewinder software.
 

Other useful Microsoft FAQ pages...

Microsoft Actimates FAQ Microsoft Keyboards FAQ
Microsoft Cordless Phone System Microsoft Pointing Devices FAQ
Microsoft Digital Sound System FAQ Microsoft Sidewinder Devices FAQ